Before attempting to install the Sensai for Salesforce package, the System Administrator must ensure that the following prerequisites are met in order to successfully complete the installation.
Salesforce Organisation Types
CloudApps only supports the installation of the Sensai for Salesforce package into either an Enterprise Edition (EE), Unlimited Edition (UE) or Performance (PXE) organisation types.
Installing Sumo for Salesforce into Developer Edition (DE), Group Edition or Professional Edition (PE) organisation types is not supported.
Salesforce User Licence Types
The System Administrator responsible for installing the package will require a full Salesforce licence and have the Download AppExchange Packages user permission. Once installed, a Salesforce user licence type is required to be assigned to each user who requires access to the Sensai components, i.e. "Sensai User", or is to be configured as a Sensai integration user, i.e. "Sensai Admin".
CloudApps does not support the use of any other user licence types. Users with other licence types, such as Salesforce Platform or Chatter Free, will not be able to access the Sensai for Salesforce components or functionality.
Salesforce Lightning Experience
The Sensai for Salesforce components only currently support Salesforce Lightning Experience and, therefore, are not accessible in Salesforce Classic or Salesforce Console. In addition, the Sensai components only currently support the latest version of the Google Chrome browser.
Sumo for Salesforce
The Sensai for Salesforce extension package requires version 8 of the Sumo for Salesforce package to be installed. Prior versions of Sumo for Salesforce do not support Sensai and, therefore, customers running these versions will need to upgrade to the latest generally available version of Sumo for Salesforce.
In order to access the Sensai components and functionality, users must be assigned a Sumo for Salesforce licence and either the "Sensai User" or "Sensai Admin" permission set (depending on specific user requirements).